Question 1

What prices should I charge?/What prices do you charge?

Accepted Answer

Lingo Ledger is a platform for interpreters/translators and their clients. This means that we don’t actually provide interpreting/translating services, but a medium for linguists to interact with their clients without the need for agencies.

We don’t set the fees for the services that interpreters/translators list on the platform. They are free to choose whatever fee they want to charge. We just take a 15% cut of the fee they charge. For example, if a customer makes a booking for the translation of 200 words document at $50 per 100 words, we would just take $15. The interpreter/translator would receive $85.

That being said, we’ve provided a pricing guideline for the agency market rate of common interpreting/translating services. Nobody is obliged to follow these guidelines. We just thought they might be helpful as a starting point. Remember that Lingo Ledger charges a 15% service fee for whatever price you list the service at.

Guideline for Translation Fees:

📄

Standards Documents include driver's licences, identity documents as well as marriage, divorce, birth and death certificates.

| Standard Document Translation | Average Price per 100 words | | --- | --- | --- | |Within 7 Business Days | $20-40 | | Express Post | $60-80 |

📜

Non-Standard Documents include education qualifications, employment records and legal, medical and technical documents.

Keep in mind that the price per word will usually increase if the documen

Question 2

NAATI Certified Translators versus Bilingual

Accepted Answer

NAATI Certified Translators versus Bilingual

Q: What prices should I charge?/What prices do you charge?

<a href="https://lingoledger.com/">Lingo Ledger</a> is a platform for interpreters/translators and their clients. This means that we don’t actually provide interpreting/translating services, but a medium for linguists to interact with their clients without the need for agencies. We don’t set the fees for the services that interpreters/translators list on the platform. They are free to choose whatever fee they want to charge. We just take a 15% cut of the fee they charge. For example, if a customer makes a booking for the translation of 200 words document at $50 per 100 words, we would just take $15. The interpreter/translator would receive $85. That being said, we’ve provided a pricing guideline for the agency market rate of common interpreting/translating services. Nobody is obliged to follow these guidelines. We just thought they might be helpful as a starting point. Remember that Lingo Ledger charges a 15% service fee for whatever price you list the service at. <h2 id="guidelinefortranslationfees">Guideline for Translation Fees:</h2> 📄 <ul> <li>Standards Documents include driver's licences, identity documents as well as marriage, divorce, birth and death certificates.</li> </ul> | Standard Document Translation | Average Price per 100 words | | --- | --- | --- | |Within 7 Business Days | $20-40 | | Express Post | $60-80 | 📜 Non-Standard Documents include education qualifications, employment records and legal, medical and technical documents. <ul> <li>Keep in mind that the price per word will usually increase if the documen</li> </ul>

How many languages can you speak? If you can only speak your own native language fluently then you are classified as monolingual. Bilingual people can understand and speak two languages fluently, while those lucky enough to speak more than two languages fluently are classified as multilingual.

Bilingualism can be a step toward a career as an interpreter or translator, but just being able to be fluent in more than one language isn’t sufficient in itself to be either. That takes training and in many cases a process of certification before becoming either an interpreter or a translator. Each country has different rules about what is needed to become a professional translator. In Australia, the vast majority of professional translators have gone through professional training in translation and have passed exams that allow them to obtain certification from the National Accreditation Authority of Translators and Interpreters (NAATI). It is a requirement in Australia that all official documents are translated by a NAATI-certified translator and not just by someone who happens to be a bilingual speaker.

What is special about a NAATI-certified translator?

Study and certification

NAATI sets the standards for professional translators and interpreters but is not itself a training facility. If you are looking to pursue a career as a translator or interpreter in Australia, then you are likely to be already bilingual or go through a

Question 3

How to Create Listings

Accepted Answer

←

You’ve created your profile and are keen to get clients! Follow these steps to quickly create listings and get business.

In the top right corner of the website, click the text “Your listings”

Click on the text “Create New Listings” on the right side of the grey bar that now appears

The description section lets you display your name and the languages you specialise in. We recommend you use the format provided to keep your listing professional and clear: First Name Last Name (Language1-Langauge2)

The 2nd paragraph lets you outline what your service entails and any relevant experience or qualification you have. Be detailed and accurate to get more clicks!

The 3rd section lets you choose the NAATI accreditation you have. Eventually we plan to have a verification process where you can submit documents to get a badge that shows your credentials, but for now, just choose the most applicable accreditation.

![](https://storage.crisp.chat/users/helpdesk/website/49efb5c7d8ea8400/6ac1769d-d0bd-49

Question 4

How does Payment Work?

Accepted Answer

We use a third-party payment provider called Stripe for all our payments.

Stripe is considered one of the fastest and most secure payment providers out there. In order to receive payments or pay for services on our platform you need to sign up to it.

You can read Stripe’s Terms and Conditions here.

Once you've found an available interpreter/translator and negotiated a suitable price and time for the service to be delivered, you'll need to pay via Stripe. The money will be deposited via Stripe and we will take a 15% Service Fee.

Once the booking date has passed, the deposited money will be sent to the Interpreter/Translator. This will take around 7 days.

The deposited money will not be sent if the booking is cancelled prior to the date or a dispute is triggered within 7 days after the booking date. We may return the service fee and the deposited money back to the appropriate parties in accordance with our cancellation and dispute policy.

Question 5

What is Stripe and what details do I need to provide?

Accepted Answer

Stripe is our payment platform that allows us to to provide secure, fast and responsive payments to our translators within 2 Business Days. It is extremely popular and is used by well established platforms such as Google, Amazon and Shopify. You can read the Terms and Conditions of Stripe here

In order to receive payment using Stripe you do not need to make a seperate account - but you need to provide some additional details to comply with KYC requirements.

These include:

Your name
Email address
Physical address
Phone number Here is an example of what you need to provide:

If you register on a our platform as company as your are immigration agency/law firm etc you must provide some additional information to Stripe. This includes

Your legal business name
Your ACN or ABN
Registered business address
Business phone number
The industry you operate in
Personal information of managing directors and/or majority shareholders

Stripe operates in these countries:

Australia
Austria
Belgium
Brazil
Bulgaria
Canada
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hong Kong
Hungary
India
Ireland
Italy
Japan
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Romani

Question 6

I no longer need an Interpreter/Translator!

Accepted Answer

If you've made a booking but no longer require it you can cancel the booking.

If the cancellation is more than 7 days before the booking, we will refund you to the full amount you've paid. No issues.

If the booking was to occur in less than 7 days you won't be eligible for a refund. This is to account for the fact that Interpreters/Translators may have already started to prepare for that booking.

A consistent pattern of cancellations prior to the booking date may be grounds for the suspension/termination of your account in accordance with our Terms and Conditions.

See our cancellations policy for more details.

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